forum My documents aren't saving. Can someone help?

Started March 08, 2019 by @Cough_Syurp

tune

Hello, as I said in the thread name, does anyone know what to do?

This shouldn't be happening; I'll investigate. When your document tries to autosave, do you get a red error message at the bottom on the page instead of the word "Saved!"?

That's what's what's happening.

What's the error message that you're seeing say? That'll help me narrow down the issue. Thanks!

The error message is "There was a problem saving! We will try to save again, but please make sure you back up any changes."

Thanks for letting me know. I just tested changes to each of your documents and they seemed to save. What browser are you using for making edits? Are you still seeing errors when you try to edit them? Do you see an error if you try to edit them in a different browser?

I'm using google chrome as my browser.

I still can't edit my docs, are you working on it? Sorry, if I'm sounding annoying, I just want my docs to save.

This is super weird, sorry about that. I pushed a fix last night that doubled up on saving just to ensure things saved when there was a blip in the connection anyway, and was able to save documents to your account by hand… I'll go look into it some more and figure it out, thanks for letting me know it's still not working.

As a follow-up, have you tried editing documents on any other computer/phone or on any other network (e.g. a school/work network instead of a home network)? Have you noticed them saving on any of those? Being able to narrow down what's causing the issue would be super helpful to track it down and fix it.

I'm using a school network.

I've been watching logs and it looks like this is most likely a result of the school network blocking the save request, but I'm working on a fix to hopefully have something in in a day or two (when the next release is ready) that should let you manually save instead of relying on autosaving, which I hope will help.

Thanks andrew (Our Supreme Lord and Overseer).